Orders & Delivery
Questions about an order, delivery status, payment or a damaged package can be sent through the contact form.
Get in Touch
We'd love to hear from you.
Questions about an order, a manuscript, or just want to say hello — reach out below.
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Contact information
Whether you're a reader with a question about your order or a writer curious about IntioGEN Editions, we're here to help.
Emailsupport@intiogen.co.za
Response timeWe usually reply within 1–2 business days
Delivery areaShipping across South Africa
Send a message
How We Can Help
Choose the type of enquiry that fits your need.
Author & Publishing
Writers can ask about the publishing workflow, manuscript preparation and the Writer Studio.
General Questions
For website, community, catalogue or partnership enquiries, tell us what you need and we'll route the request.
Before You Send
Help us respond faster.
For an order
Include the order reference, the email used at checkout and a short description of the issue.
For a publishing enquiry
Include your name, project title, genre and the stage your manuscript is currently at.
For a technical issue
Tell us which page you were using, what you clicked and what happened afterwards.
For community concerns
Include the forum topic, chatroom or club involved and enough context for the team to investigate.